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Cancellation Policy

at Number 31

We are temporarily adjusting our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:

Existing reservations for upcoming travel between March 18th and April 30, 2020:

All existing reservations made before March 18, 2020 that are for arrivals between March 18 and April 30, 2020 can be changed or cancelled at no charge up to 48 hours before your scheduled arrival. 

New reservations for any future travel:

Any reservation you make between March 18, 2020, and April 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 48 hours before your scheduled arrival. 

Existing Advance Purchase Rate non-refundable reservations for travel through June 2020:

Special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with us on or before March 18, 2020 for arrivals before June 30, 2020.

Guests holding these fully prepaid reservations who have decided not to travel may rebook for a later date within 6 months of cancellation, for stays at any time until December 31st 2021.

Reservations can be changed or cancelled up to 48 hours before a scheduled arrival.

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

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