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Frequently Asked Questions

We have tried to cover the most common guest questions below. In case you cannot find the answer to your query, please contact us directly at reception either via telephone +353 1 6765011 or E-mail: stay@number31.ie
and we will be happy to help!

If you have any specific accessibility requirements please let us know.

Q: Where exactly is Number 31?
A: Number 31 is in Dublin’s historical Georgian quarter, very centrally located in Dublin city. This part of the city is particularly suitable for visitors wanting to stay in the heart of Dublin, as we are situated less than 10 minutes’ walk from St. Stephen's Green,
a beautiful retreat in the city centre. Grafton Street, Dublin’s famous pedestrianised shopping street and
St. Stephen's Green shopping centre are less than a 10 minute walk away.

Q: Do you have a lift?
Due to the historical importance of our townhouse, there is no lift at Number 31. Our rooms are located over four floors and are not suitable for guests with mobility issues. If you have any specific accessibility requirements please let us know.

 Q: How close is Number 31 to top tourist sites?
A: Number31 is located close to some of Dublin city’s top entertainment sites. 
In terms of accessibility, the following attractions are close to us:

• Grafton Street - 10 minute walk

• Trinity College - 17 minute walk

• National Concert Hall – 8 minute walk

• National History Museum - 13 minute walk

• Gaiety Theatre – 10 minute walk

• St. Patrick’s Cathedral – 16 minute walk

• Ha’penny Bridge – 25 minute walk

• Dublin Castle – 25 minute walk

Please ask reception for further directions and a map of the city.

Q: Does the townhouse have a car park and is it included in the rate?
A: We have only four parking spaces available onsite on a first come first served basis at a cost of €10 per night. Alternatively, the closest car park is Q-Park in St. Stephen's Green which is approximately a 10-minute walk from us. Please see our parking page for more details.

Q: What is the townhouse doing to ensure health and safety of guests and staff post Covid-19?

A: Read our Operations Policy for post Covid-19 here for peace of mind ahead of your stay.

 Q: What does our "no show" policy entail?
A: If you do not show on the day of your booking, you will be charged the full amount for your first night's stay.
If you have booked our "advanced purchase" rate, you will incur a 100% penalty charge for the entire duration of your stay. If you have booked our "best available" rate, you have free cancellation up to 48 hours prior to check-in. Our cancellation policy can be viewed here.

Q: What time is check out?
A: Check-out is 12 noon.

Q: Is it possible to get a late check out?
A: Number31 does not offer a late check out service.

Q: What time is check in?
A: Check-in is officially from 15:00. Earlier check-in is subject to room availability. If it is not possible to check-in earlier than 15:00, our guests may leave luggage with our Front Office team at the reception area.

Q: What is the townhouse’s credit card policy?
A: We require a credit card to make and secure a booking. We accept Visa and MasterCard credit cards.
If a booking is secured with a debit card, a cash deposit may be required.

Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?
A: Yes, Number 31 offer a variety of welcome amenities that can be placed in a guest’s bedroom. For example, we can arrange for wine and champagne or chocolates to be placed in a guest bedroom. Please contact stay@number31.ie for special requests.

Q: Do you have family rooms?
A: Number 31 have one family room, comprising of one double bed and two single beds. To guarantee availability of a suitable room please contact us on 01 6765011 and we’d be happy to help.

Q: Do you have cots for children?
A: We can offer to include one baby cot into most of our room types, free of charge and subject to availability.
To guarantee availability of a suitable room please contact us on 01 6765011 and we’d be happy to help.

Q: Are pets permitted?
A: Only certified guide dogs are permitted in Number 31.

Q: Do you have wheelchair accessible rooms?
A: We do not have wheelchair accessible rooms.

Q: Does the townhouse provide international adaptors?
A: Bedrooms at Number 31 are equipped with standard Ireland/UK plug sockets and international plug sockets are available to rent from reception.

Q: How old do I have to be to check-in to Number 31?
A: In order to check-in to Number 31, you must be at least 18 years old. If you are under 18 years old,
you must be accompanied by somebody aged 18 or older.

Q: When booking online, how can I be sure that I will have a room reservation?
A: If you book a room through our website, you will be issued with a confirmation number.
This will be sent to the email address you provide in your booking form.

Q: Do you offer hairdryers in your guestrooms?
A: Yes, all of our bedrooms are equipped with a hairdryer for your complimentary use.

Q: Do you provide coffee makers in your guestrooms?
A: Yes, all of our bedrooms are equipped with bottled water, a kettle and tea/coffee for your complimentary use.

Q: Do you provide irons and ironing boards for use during my stay?
A: Yes, irons and ironing boards can be requested for your complimentary use.

Q: Is Number 31 air-conditioned?
A: Yes, all bedrooms are equipped with Dyson Cooling fans.

Q: Do your rooms include VAT?
A: Yes, our room rates quoted include VAT.

Q: Do you have connecting rooms?
A: No, we do not have connecting rooms but to request adjacent rooms or with more specific accommodation requests
please contact us on 01 6765011 and we’d be happy to assist.

Q: Can children share my room?
A: We have one family room, comprised of one double bed and two single beds. To request a family room or a room with more specific accommodation requests please contact us on 01 6765011 and we’d be happy to assist.

Q: Do you offer Breakfast in bed?
A: No, we do not offer breakfast in bed. Breakfast is served upstairs in the mews building daily from 7:30am to 10am. 

Q: Is Internet access available?
A: Yes, our guests have complimentary access to Number 31’s high-speed Wi-Fi.

Q: What is the cancellation policy?
A: Our Flexible Rates have a cancellation policy of notice by 15:00 GMT 48 hours prior to the arrival date booked.
Our Advanced Purchase rates are payable at the time of booking and each reservation is non-transferable and non-refundable.

Q: What time is breakfast served?
A: Breakfast is served each morning in the mews building on communal tables.
Breakfast is served from 7:30am – 10:00am daily.

Q: Does Number 31 have upcoming offers available?
A: To find out more about our special offers, connect with us on social media or please sign up to receive our newsletters that include exclusive offers not available to the public.

Q: Does Number 31 have a restaurant?
A: We serve breakfast at Number 31. We are located just minutes from a wide variety of excellent restaurants, cafes and bars. 
Our reception team would be delighted to make a recommendation or book a table for you.

Q: Is the townhouse suitable for small children?
Our Georgian Townhouse is not suitable for small children or babies due to the number of stairs.

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